Greater Wellington — Certified Farm Environment Plans (cFEP)

An aerial shot of a field overlaid with the text "Farm Plans"

The purpose of this complaint form is to establish a process for lodging concerns with Greater Wellington and to lead towards a successful mediation of any disputes that may arise under circumstances pertaining to the development of a Certified Farm Environment Plan including, but not limited to:

Farm Environment Plan Certifiers (Certifiers) and/or Certified Farm Nutrient Advisors in relation to alleged breaches of the Farm Environment Plan Certifier/Certified Farm Nutrient Advisor Terms of Agreement for operation in the Greater Wellington Region.
Farm Environment Plan Certifiers (Certifiers) and/or Certified Farm Nutrient Advisors in relation to alleged breaches in professional practice.
Greater Wellington (GW) in relation to aspects of the certification process.

Any complaint involving Greater Wellington staff shall be handled according to the Greater Wellington’s complaints handling policy. A copy of the complaints policy is available on request.

Complaints arising in regard to the conduct of Certifiers or Nutrient Advisors may include, but are not limited to:

Not following the Farm Environment Plan Certifier/Certified Farm Nutrient Advisor Terms of Agreement
Not visiting a farm;
Not spending sufficient time on a farm to collect the correct data;
Not verifying that the information collected is correct;
Promoting products for which there is no evidence they are needed;
Producing a report that does not reflect what a farmer told the Certifier;
Parts of the certification process
Clients and Farm Environment Plan Certifiers (Certifiers) and/or Certified Farm Nutrient Advisors clients related to any disagreement during the farm planning process.

For items not covered by this process you should contact the Certifier and/or their company of employment. The Consumer Guarantees Act may address your complaint or Small Claims Court may be able to assist.

Any complaint lodged against a Certifier or Nutrient Advisor shall be investigated by Greater Wellington staff and followed up accordingly with the complainant. Greater Wellington will handle any complaint against a Certifier or Nutrient Advisor with the first intent to understand the issues and to mediate an agreeable outcome with the complainant.

Complete the following details:

Your information:

First name:*

Last name:*

Postal address:

Physical address if different from postal:*

Contact phone number:*

Contact email address:*

Complaint against:

First name:*

Last name:*

Trading as/employer:

Address:

Contact phone number:

Contact email address:

Contract information:

Did you enter into a contract to have the services provided to you?*

Yes

N/A

If “Yes” was the contract in writing or verbal:*

Written

Verbal

N/A

Name of individual or company you contracted with:

Date of contract:

Basis of complaint:

Provide a brief outline of the basis of the complaint or identify the section from the Terms of Agreement which is alleged to have been breached.

Brief details / section:

The date the issue occurred:

The date of your last consultation:

Nature of complaint:

Provide a detailed but precise explanation of your complaint. Use the space below or attach a separate document clearly marked with your name, date and signature.

Attach supporting documents including copies of contracts, warranties, nutrient management plans, inspection reports, correspondence etc.

Only files with extensions txt | doc | docx | xls | xlsx | pdf | csv | jpg | jpeg | gif | png can be uploaded.

What happened?*

What was the outcome?*

How did this outcome not meet your needs?*

What action do you want taken?*

Other details:

Declaration

The information I have provided is true and correct to the best of my knowledge.

Signature of complainant:

Date:

Our privacy statement

Updated July 18, 2024 at 9:32 AM

Get in touch

Phone:: 0800 496 734
Email:: info@gw.govt.nz

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Certified Farm Environment Plans (cFEP) - Complaint Form