Make a complaint

We value your feedback. If you choose to make a complaint, we will investigate the issue and work with you to resolve it. Our aim is to address your concerns promptly and take steps to ensure the issue does not happen again.

When you should make a formal complaint

Make a formal complaint when:

• We have not done what we said we would do
• You disagree with a decision we have made
• We have not provided a good service.

How to make a complaint

• Submit your complaint online with one of the options linked below
• Call us and speak to us the phone at 0800 496 734

Your privacy

We only collect your personal information for a specific purpose connected with the services we provide. See our privacy statement for more information.